FAQ (Frequently Asked Questions)

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License

+ What is your license model?
+ Could you please send me a quote for product purchase?
+ Our license expired next month. How much the extension will cost for a single user?
+ Would I be buying this product directly from you or though a distributor?

Installation

+ Error: "This installation package is not supported by this processor type. Contact product vendor."
+ Will installation require a reboot?

Registration

+ I registered but I never received the registration code
+ I just tried to re-install the product and got a message stating that I cannot use an already registered key. What do I need to do to reinstall the product.
+ Will the key work with the new version?

Tech Support

+ Could you tell me where I can send my technical question?

Functionality

+ How do I modify existing reports?
+ Can report header be customized to include company information?
+ Can non domain admin run active directory reports?
+ How to get the list of new computers that have joined the domain in the last 30 days?
+ Can I report on Exchange attributes like delegated account access/send on behalf?
+ How to exclude domain controllers from scanning?
+ How to have a dialog box asking the period or number of days?
+ I ran the report for "Users without passwords" and came up with over 200. I tested a few of these by logging into a workstation as the user and this report does not appear to be accurate.
+ How can I modify a report to only report disabled accounts that have been disabled for more than 90 days.
+ How do I include disabled accounts in my reports?
+ When we run user report with membership it takes too long till it is finished. Do you any suggestions to speed up this query?
+ How to do a group listing showing the members in each group.
+ Is there any way to save customized reports?